Dr. William Maples is the Chief Medical Officer for Professional Research Consultants, Inc. Following his appointment to PRC, Dr. Maples led the creation of The Institute for Healthcare Excellence, a PRC company providing a collaboration of industry experts and thought leaders focused on healthcare improvement solutions to create a culture of excellence. The Institute’s signature element is an initiative Dr. Maples helped develop and now leads to improve quality, safety, and the patient experience through more effective communication. This initiative has successfully improved both patient and provider satisfaction scores at hospitals and health enterprises across the country.

Prior to joining PRC, Dr. Maples was responsible for quality and safety throughout Mission Health in Asheville, N.C. Named one of the Top 15 Health Systems in the United States by Thomson Reuters in 2012, and Truven Health Analytics in 2013, 2014, and 2015. Mission Health is a $1.2 billion integrated health system serving western North Carolina.

Before joining Mission in December 2010, Dr. Maples was a 25-year practicing physician/oncologist and quality leader at Mayo Clinic. He also served as an Associate Professor of Oncology at Mayo’s College of Medicine and as a Clinical Professor at Brooks College of Health at the University of North Florida in Jacksonville. At Mayo, he worked with key leadership to implement a quality program, which included the creation of the Communication in Healthcare curriculum that was integral to Mayo Clinic Florida achieving top national performance ratings in patient satisfaction during his tenure.

Dr. Maples earned his undergraduate and medical degrees at the University of Wisconsin–Madison and completed his residency and fellowship in oncology at the Mayo Graduate School College of Medicine.